Refund policy

Refund and Return Policy

At Galaxy Home Appliances, we are committed to providing reliable products and supporting our customers after purchase. Our products are supplied with different warranty periods and warranty terms depending on the specific product and model.

Warranty

Each Galaxy Home Appliances product may have its own specific warranty period and warranty coverage. Customers are advised to check the warranty information provided with their product at the time of purchase.

Warranty coverage applies only to issues that fall within the applicable warranty terms for the respective product.

Returns Under Warranty

If your product develops a fault or experiences a problem covered by its applicable warranty, please contact our customer support team for assistance.

Before returning or sending any product, customers should contact Galaxy Home Appliances so that the issue can be assessed and the appropriate return or service procedure can be provided.

Warranty & Return Contact Numbers:

0311-2261521
0311-2261525

Our team will guide you regarding the warranty claim, inspection, repair, replacement, or other applicable solution depending on the product and nature of the issue.

Product Inspection

Products returned under warranty may be inspected to determine whether the reported issue is covered under the applicable warranty terms.

The final resolution may depend on the product's warranty conditions, the nature of the fault, and the results of the inspection.

Conditions That May Affect Warranty Coverage

Warranty coverage may not apply to damage or faults resulting from misuse, accidental damage, improper installation, unauthorized repairs or modifications, negligence, electrical problems, or use contrary to the product's intended purpose and instructions.

Specific exclusions may vary between products, so customers should refer to the warranty terms supplied with their particular product.

Refunds

Refunds are handled according to the applicable product and warranty/return terms. A warranty claim does not automatically mean that a refund will be issued. Depending on the circumstances and applicable warranty terms, the product may instead be repaired, serviced, or replaced.

Customers should contact Galaxy Home Appliances before requesting a return or refund so that the appropriate procedure can be explained.

How to Contact Us

For warranty claims, returns, or questions regarding your product, please contact:

Galaxy Home Appliances
Warranty & Customer Support:
0311-2261521
0311-2261525

Please keep your purchase receipt/invoice, product details, and warranty information available when contacting our support team.

Galaxy Home Appliances reserves the right to assess warranty and return requests according to the applicable warranty terms of each individual product.